Hey everyone, just a quick update on the status of refunds.
All refunds are being processed and proceeding normally. The process is taking longer than we anticipated due to inter-bank transfer and processing mechanics. Sorry this is taking so long, but have no fear.
I just got off the phone with Stripe, the processor, and learned that everyone's refunds should be finalized within 7-10 business days of October 1. That translates to October 18 at the latest. If you don't see the refund at your credit/debit card company by then, make sure and reach out to me at This email address is being protected from spambots. You need JavaScript enabled to view it. and we'll get it figured out.
Here are some additional insights on the process:
- Sept 11 Board votes to cancel.
- Sept 18 Announcement of cancellation.
- Sept 19 First test refund started from event system.
- Sept 20-28 Evaluation of refund mechanism and fees.
- Sept 29 Remainder of refunds started from event system.
- Oct 1 Stripe transfers money from MWGF bank to cover refunds.
- Oct 1-18 Stripe, banks, and credit/debit card companies process the verification of funds and transfers.
Update: As of Oct 6, all refunds have been posted and are complete. =)
Thanks,
Brad Kelley, Director
Midwest GameFest